cj77 Privacy Policy
Your personal information is of the utmost importance to us. This policy contains a detailed account of how your information is collected, stored, and kept secure during registration and gaming on the cj77 platform.
1. Introduction
This privacy policy applies to all services and products of the cj77 platform. Please read this policy in full before using our services.
cj77 ("we", "us", or "platform") is committed to providing a safe and reliable online gaming experience for Bangladeshi players. Protecting your privacy is one of our primary responsibilities. This privacy policy ("policy") explains how we collect, use, disclose, and protect your personal information.
By accessing the cj77 website or mobile platform and using our services, you are agreeing to the terms of this privacy policy. We may update this policy from time to time and will notify you of any changes accordingly. Your continued use of the services constitutes your acceptance of the updated policy.
This policy applies only to individuals aged 21 or older who are eligible to use cj77's services. We do not intend to collect information from minors and do not knowingly do so.
2. What Information We Collect
cj77 collects various types of information necessary to provide you with the best gaming experience. The following is the information we collect:
Identity Information
We collect the following information when you register your account:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- National ID number or passport number (for KYC verification)
- Current address
Financial Information
We collect the following for transaction processing:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, time, and amount
Gaming Activity Information
To improve your experience, we track:
- Play history and results
- Bet amounts and types
- Active time on the platform and preferred games
- Bonus usage records
Technical Information
Information collected automatically while using the website:
- IP address and device type
- Browser type and version
- Operating system information
- Cookie and session data
- Page visit history and click patterns
3. Use of Information
cj77 uses your information only for lawful and transparent purposes. We process your information for the following reasons:
Account Management
Your identity information is used to create, verify, and secure your account, and to ensure password reset and login security.
Transaction Processing
Financial information is used to process your deposit and withdrawal requests, apply bonuses, and generate financial reports.
KYC Verification
Identity documents are used to verify your age and identity, prevent fraud, and ensure responsible gaming.
Customer Support
Contact information is used to resolve your issues and provide your account details to our 24/7 live chat support team.
Service Improvement
Gaming data is analyzed to improve platform performance, add new games and features, and personalize the user experience.
Security Monitoring
Technical information is used to detect fraudulent activity, prevent account hacking, and comply with anti-money laundering regulations.
4. Sharing and Disclosure of Information
cj77 does not sell, rent, or disclose your personal information to third parties for commercial purposes. Information sharing occurs only in limited and specific circumstances.
Circumstances in which information may be shared
- Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank is shared with the relevant payment institution.
- Game software providers: Only the minimum information necessary to manage game sessions is shared with game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft.
- Legal obligations: If a legal authority requests information through a court order or valid legal process, information may be disclosed in compliance with applicable law.
- Fraud prevention: If serious fraudulent activity is detected, limited information may be shared with security experts or investigative agencies.
- Service provider partners: Technology infrastructure, data hosting, and cybersecurity service providers may access limited information, but they are bound by our confidentiality agreements.
International Data Transfers
Our servers or service providers may be located outside Bangladesh. In such cases, we ensure that your information is always processed under appropriate protective measures. For data transfers, we follow international standard encryption and security protocols.
5. Data Retention Period
cj77 retains your personal information only for as long as necessary. We follow the policies below to determine retention periods:
- Active accounts: All account information is retained for as long as your account remains active.
- Closed accounts: After account closure, financial and identity information is retained for a minimum of five (5) years, as required by legal obligations.
- Transaction records: Records of all financial transactions are retained for long-term auditing purposes.
- Technical logs: Server logs and technical data are generally retained for up to 90 days.
- Customer support communications: Live chat and email records are retained for a set period for quality control and training purposes.
After the designated period, we securely delete or anonymize data so that your identity can no longer be identified.
6. Cookie Policy
What cookies are and why they are used
Cookies are small text files stored in your browser. The use of cookies on the cj77 website makes your experience smooth and personalized. We use the following types of cookies:
- Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent the site from functioning properly.
- Functional cookies: These cookies are used to remember your language preferences, game settings, and other personalized preferences.
- Analytics cookies: These cookies help collect anonymous statistics to understand site usage patterns and improve services.
You can manage cookies from your browser settings. Keep in mind that disabling certain cookies may cause some features of the site to not work properly.
7. Data Security Measures
SSL Encryption
All communication between your browser and our servers is protected by SSL/TLS encryption. This prevents third parties from intercepting your information.
Database Security
Sensitive information stored in our database, such as passwords and financial data, is protected with strong hashing and encryption algorithms.
Access Control
Only authorized employees can view your information for specific job-related needs. Every access is logged and regularly audited.
Regular Audits
Our security processes are regularly reviewed and updated. We are always working to counter the growing threats in cybersecurity.
No method of transmitting information over the internet or electronic storage is completely secure. We make every effort, but we cannot guarantee absolute security. If you notice any suspicious activity, contact us immediately at [email protected].
8. Your Rights
As a cj77 user, you have several important rights over your own information. Contact us to exercise these rights.
Right to Access
You may request a copy of the information we hold about you.
Right to Rectification
You may request that we correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your information be deleted, unless a legal obligation exists.
Right to Object to Processing
You may object to the processing of your information for marketing or other specific purposes.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support. We will process your request within a reasonable time. In some cases, complete deletion may not be possible due to legal obligations — in that event, we will explain the reason.
9. Protection of Minors
cj77 is intended only for individuals aged 21 or older. We do not knowingly collect personal information from those under the age of 21. We verify age at registration, and if false information is used to register, the account will be closed immediately.
If you find out that your child or an underage family member has registered on our platform, please contact us immediately at [email protected]. We will close that account and delete the information as quickly as possible.
10. Third-Party Services
The cj77 platform uses various third-party technologies and services, such as game software (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, NetEnt) and payment processors. These third parties have their own privacy policies.
cj77 is not responsible for how these third parties handle your information. However, we work only with trusted and recognized providers who comply with industry standards. Before sharing information with third parties, we follow a minimum data principle — only as much as necessary is shared.
11. Policy Changes
cj77 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Via a prominent notice on the website
- Via a message to your registered email address
- Via an account notification after login
Continued use of the services after changes have been made will be considered your acceptance of the updated policy. We will always note the date of changes at the top of this page.
Have a question about privacy?
For any questions, concerns, or requests regarding this policy, contact us directly. Our team is ready to provide support in Bengali 24/7.
Email: [email protected] | 24/7 Live Chat Support